North Butterfly Refund & Return Policy

​​We stand by our products. If you’re unsatisfied, here’s how we ensure a fair resolution.​​

​​Timeframe​​: Request returns within ​​30 days​​ of delivery date.
​​Condition Requirements​​:
Items must be ​​unworn, undamaged​​, with original tags and packaging.
Proof of purchase (order number/email) required.
​​Non-Returnable Items​​:
Customized products (e.g., monogrammed sandals).
Final sale/discounted items.
Gift cards.

Our team responds with ​​return instructions within 48 hours​​.
​​Ship Item Back​​:
Use trackable shipping (e.g., DHL, FedEx). ​​Retain tracking number!​​.

​​Return Shipping​​: Customers cover costs unless error is ours.
​​Customs Fees​​: Non-refundable; deducted from refund amount if applicable.
​​Delays​​: Contact local postal service if tracking stalls during clearance.
Key Exceptions & Fees​​
​​Restocking Fee​​: 15% deducted if item lacks original packaging/tags.
​​Refused Deliveries​​: No refund if package rejected due to customs/customer error.
​​Lost in Transit​​: Claims require carrier investigation; refund/store credit if confirmed lost.
​ Refund Methods​​
​​Payment Type​​

​​Refund Method​​

​​Timeline​​

Credit/Debit Cards

Original payment method

3-14 business days

PayPal

PayPal account

24-48 hours

Store Credit

Digital voucher (email)

Instant

Important: Bank processing times may vary. Contact your issuer if refund delays exceed 14 days.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.